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Refund Policy

At SMC Agence Créative, we strive to ensure the satisfaction of our clients. If for any reason you are not satisfied with our services, please read our refund policy below.

  1. Eligibility for Refunds To be eligible for a refund, you must meet the following conditions:

    • The refund request must be made within 30 days following the service provision.

    • You must provide proof of purchase or a receipt.

    • The provided service must be eligible for a refund according to the terms of our contract or the specific offer.

  2. Refund Request Process To request a refund, please follow these steps:

    • Contact our customer service at the email address smclagencecreative@gmail.com or by phone at 514-433-4907, specifying the details of your request.

    • Provide the necessary information, including your name, service details, date of provision, and reason for your refund request.

    • We will review your request and inform you of our decision within 10 business days.

  3. Refund Conditions

    • Services that have been fully executed and delivered are not eligible for a refund, except in cases of significant non-compliance with agreed specifications.

    • Partially executed services may be refunded on a pro-rata basis, depending on the extent of the service already performed.

    • No refunds will be granted for service modifications requested after final delivery, except in cases of errors on our part.

  4. Refund Methods

    • If your refund request is approved, we will refund the agreed amount using the same payment method as the initial purchase, unless otherwise agreed.

    • Refunds may take up to 10 business days to appear in your account, depending on your financial institution's policies.

  5. Exclusions This refund policy does not apply to the following services:

    • Services subscribed at a discounted rate or as part of a special promotion.

    • Initial consultation or evaluation fees.

    • Services provided by third parties through our platform or recommendations.

  6. Changes to this Refund Policy We reserve the right to modify this refund policy at any time. Any changes will be posted on this page and will take effect immediately. We encourage you to regularly review this policy to stay informed about our refund conditions.

  7. Contact For any questions or clarifications regarding this refund policy, please contact us at:

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